Knowledge Zenith ZEX
1. A customer is advised to notify the seller for cancelling the order before it is processed for the shipping. A customer must tell the reason for the cancellation of order, a reason should be valid and genuine. If the order is shipped, so the request for cancellation will not be entertained.
While refunding a payment against an order, a 2.5% will be deducted from the order total straight away as these charges do not get refunded back to us by the payment gateways either.
The policies below do not apply to the products which were purchased without warranty support, and to the product pages where we are asking the customers to pay additionally for the warranty periods like No Warranty, 3 Months, 6 Months, 9 Month and 1 Year.
So if the product is purchased with the "No Warranty" option then the below policies are not applied.
3. Refund is possible via store credit only if the received product is in unopened condition and its original packaging is intact. A customer will need to ship it back to us or we also can arrange the reverse pick-up for which we will charge the shipping charges. Refund of product price along with GST will be refunded via store credit only. In case if customer opened the product and disliked it after listening to it so to accept the return of this product, there will be restocking fee of 25% for the product price along with shipping charges and the remaining amount will be credit via store credit only. For eg.,
Product price: INR100
Reverse Shipping Charges: INR200
The restocking fee of this order would be 25% of product price i.e., INR25(restocking fee of product price) + INR200(Reverse Shipping Charges) = INR25+ INR200 = INR225.
4. Return of the product will be accepted only if the parcel (in which the product is packed) is in unopened condition, for this, customer needs to create an RMA and we will get back to the RMA with a proper resolution. Remember, shipping charges (to and fro) will not be refunded in this case, only the product price will be refunded.
The product can be returned only when:
(a). The product is under manufacturer warranty period.
(b). The product has manufacturing defects.
(c) The defects and issues are not caused by the user knowingly or accidentally or any natural calamity.
For Earphones, a customer is advised to send the product with the ear tips you felt the product is not working anymore. We do not need the accessories so kindly do not send it along with the defective earphone.
For Speakers, kindly send everything in its original packaging. Make sure the packaging is extremely good to avoid any damage in transit.
(d). If the received product is DOA (Dead on Arrival) or defective, so you are eligible for product exchange only after we arranged the reverse pick-up of such product and after we received it.