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E-Mail Us: support@hifinage.com

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Process Flow To Claim Warranty (End to End)

Process flow to claim the warranty at hifinage

1. A customer is needed to create an RMA on our website after reading and following all the terms & conditions given in RMA form.

2. We will approve the RMA once customer creates it.

3. We will arrange the reverse pick-up in which one of the pick-up boys from reputed courier partners will come to the address which customer has given at the time of RMA creation for the pick-up, a customer will handover the parcel to the pick-up boy. A customer is required to pack the product carefully to avoid damage in the transit. If the product is damaged in the transit due to bad packaging from customer's side so we will reject the RMA.

4,7. We will accept the RMA for the received product if found manufacturing defect and passed our inspection.

5,6. If the received product is found with defects caused by end-user, (6). so we will reject the RMA.

8. After receiving the product for RMA, we will repair it.

12. Once the product is repaired so a customer is needed to pay the shipping charges (to and fro) and the product will be shipped back to the customer after receiving the shipping charges.

9,10,11. In case, if the product is non-reparable, so we will replace it with either the brand new one or the one with demo piece/opened box piece and the product will be shipped back to the customer after receiving the shipping charges (to and fro).

This completes the RMA process.

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