Process Flow To Claim Warranty (End to End)
1. We need a customer to create an RMA on our website after reading and following all the terms & conditions given in RMA form. We are writing the terms and conditions below as well:
Return of the product will be accepted only if the parcel (in which the product is packed) is in unopened condition, for this, customer needs to create an RMA and we will get back to the RMA with a proper resolution. Remember, shipping charges (back and forth) will not be refunded in this case, only the product price will be refunded.
The product can be returned only when:
(a). The product is under manufacturer warranty period.
(b). The product has manufacturing defects.
(c) The defects and issues are not caused by the user knowingly or accidentally or any natural calamity.
For Earphones, a customer is advised to send the product with the ear tips you felt the product is not working anymore. We do not need the accessories so kindly do not send it along with the defective earphone. Make sure the packaging is extremely good to avoid any damage in transit. If the packaging from your side was not done properly and we end up getting the broken product so you will be liable for the damage occurred to the product during the transit.
For Speakers, kindly send everything in its original packaging. Make sure the packaging is extremely good to avoid any damage in transit. If the packaging from your side was not done properly and we end up getting the broken product so you will be liable for the damage occurred to the product during the transit.
(d). If the received product is DOA (Dead on Arrival) or defective, so you are eligible for product exchange only after we arranged the reverse pick-up of such product and after we received it.
2. We will approve the RMA once the customer creates it.
3. We will arrange the reverse pickup in which one of the pickup boys from reputed courier partners will come to the address which customer has given at the time of RMA creation for the pickup, a customer will handover the parcel to the pickup boy. A customer is required to pack the product carefully to avoid damage in the transit. If the product is damaged in the transit because of bad packaging from the customer's side so we will reject the RMA and you will be liable for this damage.
4,7. We will accept the RMA for the received product if found manufacturing defect and passed our inspection.
5,6. If we find the received product with defects caused by the end-user, (6). so we will reject the RMA.
8. After receiving the product for RMA, we will repair it.
12. Once the product is repaired so we need a customer to pay the shipping charges (back and forth) and the product will be shipped back to the customer after receiving the shipping charges.
9,10,11. In case, if the product is non-reparable, so we will replace it with either the brand new one or the one with demo piece/opened box piece and the product will be shipped back to the customer after receiving the shipping charges (back and forth).
This completes the RMA process.