Call Us: +91-751-4920330+91-99776-89007[Mon-Sat(11:00-18:00)]

E-Mail Us: sales@hifinage.com[For Pre-Sales Enquiries Only]

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FAQs

FAQs at HiFiNage

Cancellation, Exchange, Refund & Return

How to create RMA / return request?

Kindly follow this link please: https://hifinage.com/a/returns

What if I want to cancel the order?

A customer is advised to notify the seller for cancelling the order before it is processed for the shipping. A customer must tell the reason for the cancellation of the order, a reason should be valid and genuine. If the order is shipped, so the request for cancellation will not be entertained. If the payment is made via CCAvenue, PayUMoney/PayU payment gateway so the cancellation request should be made on the same day of the order date, failure to do so will result in the deduction of CCAvenue, PayUMoney/PayU payment gateway charges as per the CCAvenue, PayUMoney/PayU refund policy. Whereas, Razorpay do not refund the TDR no matter whether you request for the cancellation after the successful payment or on the same day/next day. So there will not be the full refund if the order is placed using Razorpay payment gateway.

What if I want to exchange the product with another product?

Of course, you can exchange the product if you have changed your mind but the product should be unopened and its original packaging should be intact. If you have opened our packaging excluding the product's original packing so the exchange can be done for the full refund excluding the shipping charges (to and fro) and payment gateway charges. In case if the product you want to exchange it with is a low-priced product so we will refund you the difference in the amount and in the same way, we will charge you the difference in amount if the product is a high-priced product. You will need to pay the shipping charges again.

What if I want the refund for the order I have already received?

Well, in this case, refund via store credit is possible only if the received product is in unopened condition and its original packaging is intact. A customer will need to ship it back to us or we also can arrange the reverse pick-up for which we will charge the shipping (to and fro). Refund of product price along with GST will be refunded via store credit only. In case if a customer opened the product and disliked it after listening to it so to accept the return of this product, there will be a restocking fee of 25% for the product price.

What if I want to return the product because of defect(s)?

The product can be returned only when: 1. The product is under manufacturer warranty period. 2. The product has manufacturing defects. 3. The defects and issues are not caused by the user knowingly or accidentally or any natural calamity. If all the above conditions are met then you can raise a return or RMA request by following the link below: Raise an RMA request. For Earphones, a customer is advised to send the product with the ear tips you felt the product is not working anymore. We do not need the accessories so kindly do not send it along with the defective earphone. For Speakers, kindly send everything in its original packaging. Make sure the packaging is extremely good to avoid any damage in transit. 4. If the received product is DOA (Dead on Arrival) or defective, so you are eligible for product exchange only after we arranged the reverse pick-up of such product and after we received it.

What if I want to return the product due to incompatibility?

Well, in this case, the return request needs to be submitted/registered the same day of receiving the product. Failure to do so will result in the rejection of such return request. It does not applicable for the Earphones & Headphones with/without mic. A store credit will be issued to you for another purchase.

Payment

What Payment Methods Are Accepted?

Almost every payment method is accepted. Precisely, Bank Transfer, Cash Cards, Credit Cards, Debit Cards, IMPS, NEFT, RTGS, UPI and Cash On Delivery.

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