Cancellation, Exchange, Refund & Return
How to create RMA / return request?
Kindly follow this link please: Create an RMA/Raise a Return Request/Claim a warranty.
What if I want to cancel the order?
The policies below do not apply to the products which were purchased without warranty support, and to the product pages where we are asking the customers to pay additionally for the warranty periods like No Warranty, 3 Months, 6 Months, 9 Month and 1 Year. So if the product is purchased with the "No Warranty" option then the below policies are not applied
What if I want to exchange the product with another product?
What if I want the refund for the order I have already received?
What if I want to return the product because of defect(s)?
The product can be returned only when:
1. The product is under the manufacturer's warranty period.
2. The product has manufacturing defects.
3. The defects and issues are not caused by the user knowingly or accidentally or any natural calamity. If all the above conditions are met then you can raise a return or RMA request by following the link below: Raise an RMA request. For Earphones, a customer is advised to send the product with the ear tips you felt the product is not working anymore. We do not need the accessories so kindly do not send it along with the defective earphone. For Speakers, kindly send everything in its original packaging. Make sure the packaging is extremely good to avoid any damage in transit.
4. If the received product is DOA (Dead on Arrival) or defective, you are eligible for product exchange only after we arranged the reverse pick-up of such product and after we received it.