All the products we sell at HiFiNage come with an only and only manufacturer warranty, as we procure the products directly from the manufacturer, so there is no intercessor between HiFiNage and the manufacturer. The different manufacturers may offer a warranty for different periods and have their own set of rules which we are bound to follow. We cannot surpass the rules set by the manufacturer.
HOW MUCH WARRANTY DO YOU PROVIDE?
All the products have a standard warranty period of 1 year, but there are always exceptions:
1. The product(s) where you see the options below:
No Warranty
3 Months Warranty
6 Months Warranty
9 Months Warranty
1 Year Warranty
Such products will have the warranty based on how much warranty you choose, since many of us want to save the money for getting the products at the cheapest possible prices.
So, if you do not see the options of selecting, the warranty will have a 1-year warranty by default.
| Manufacturer | Warranty Period | What’s Eligible? | What’s Not Eligible? | How to claim warranty? |
| 7 Hertz Acoustics | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | E-Mail: customercare@conceptkart.com |
| BGVP | Earphones/USB DAC-AMP: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| BLON | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| BQEYZ | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| Cat Ear Audio | Earbuds: 1 Week (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| Ear Audio | 1 Year (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| FIDUE | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| Helm Audio | 1 Year (unless otherwise specified on the product page) | 1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | E-Mail: hello@theaudiostore.in Helpline No.: +91-93565-23240 Support Hours: 11:00 AM – 6:00 PM (Monday – Friday) |
| Hidizs | 1 Year (unless otherwise specified on the product page) | 1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| HIFIMAN Earphones | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| HIFIMAN Headphones | Headphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| HIFIMAN Accessories | 1 Month/1 Year (unless otherwise specified on the product page) (1 Month if purchased separately, 1 Year if purchased along with headphones) (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear Tear. 2. 1 Year warranty if purchased together with HE400S, else only 1 month. | Follow this link: Claim the Warranty. |
| Ikko Audio | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) AMP-DAC: 1 Year (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| ISN Audio | Cables: NA | NA | NA | NA |
| JOYROOM | No Warranty | No Warranty | No Warranty | NA |
| K’s Earphones | Earbuds: 1 Year or Varies as per the given options on product pages (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| Knowledge Zenith | Earphones: 1 Year or Varies as per the given options on product pages (unless otherwise specified on the product page) 3 Months Warranty: KZ ATE, KZ ED9, KZ ED3M, KZ HDS3 Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. For Warranty Claim on KZ EDX, KZ EDX Pro, KZ DQ6, KZ ZEX & KZ ZEX Pro (KZ X Crinacle CRN). Kindly contact: E-Mail: customercare@conceptkart.com |
| Knowledge Zenith Accessories | NA | NA | NA | NA |
| Moondrop | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| OSTRY | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| OSTRY Accessories | NA | NA | NA | |
| QKZ | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Kindly contact: E-Mail: customercare@conceptkart.com |
| SIMGOT | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Kindly contact: E-Mail: customercare@conceptkart.com |
| SOUNDSLY | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| Swans (HiVi) | 1 Year | 1. No Sound Output. 2. Either Channel is not working. 3. Doesn’t Switch On. | 1. Defect caused by Electricity Fluctuation. 2. Physical Damage. 3. Cosmetic Flaws. | Follow this link: Claim the Warranty. |
| Symbio Eartips By Mandarines | NA | NA | NA | |
| T-Force | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| T-Peos | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| TANGZU | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| TACables | Cables: NA | NA | NA | NA |
| Tempotec | 1 Year (unless otherwise specified on the product page) | 1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| TIN HIFI | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| TENHZ AUDIO | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| Tennmak | No Warranty | No Warranty | No Warranty | NA |
| TRN | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | E-Mail: hello@theaudiostore.in Helpline No.: +91-93565-23240 Support Hours: 11:00 AM – 6:00 PM (Monday – Friday) |
| USAMS | 1 Week (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| VSONIC | Earphones: 1 Year (unless otherwise specified on the product page) Cable: 3 Months (unless otherwise specified on the product page) | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| Venture Electronics | 1 Week | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| xDuoo DAPs | 1 Year (unless otherwise specified on the product page) | 1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| xDuoo Desktop AMPs | 1 Year (unless otherwise specified on the product page) | 1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| xDuoo Portable AMPs/DACs | 1 Year (unless otherwise specified on the product page) | 1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |
| Yincrow | Models: X6, RW9: 6 Months Warranty RW-1000, RW-2000: 1 Year Warranty | 1. No Sound Output 2. Channel Imbalance. 3. Buttons Not Working 4. Not Charging 5. Doesn’t Switch On | 1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone’s Nozzles Filter. 5. Damage due to Natural Catastrophe. | Follow this link: Claim the Warranty. |