Call Us: +91-751-4920330+91-99776-89007[Mon-Sat(11:00-18:00)]

E-Mail Us: sales@hifinage.com[For Pre-Sales Enquiries Only]

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Cancellation, Exchange, Refund & Return

Cancellation

Cancellation Policy at HiFiNage

1. A customer is advised to notify the seller for cancelling the order before it is processed for the shipping. A customer must tell the reason for the cancellation of order, a reason should be valid and genuine. If the order is shipped, so the request for cancellation will not be entertained.

If the payment is made via CCAvenue payment gateway so the cancellation request should be made on the same day of the order date, failure to do so will result in the deduction of CCAvenue payment gateway charges as per the CCAvenue refund policy. Whereas, Cashfree, PayU/PayUMoney and Razorpay do not refund the TDR no matter whether you request for the cancellation after the successful payment or on the same day/next day. So there will not be the full refund if the order is placed using Cashfree, PayU/PayUMoney and Razorpay payment gateway.

Exchange

Exchange Policy at HiFiNage
2. Of course, you can exchange the product if you have changed your mind but the product should be unopened and its original packaging should be intact. If you have opened our packaging excluding the product's original packing so the exchange can be done for the full refund excluding the shipping charges (to and fro) and payment gateway charges. In case if the product you want to exchange it with is a low-priced product so we will refund you the difference in the amount via store credit and in the same way, we will charge you the difference in amount if the product is a high-priced product. You will need to pay the shipping charges again.

Refund

Refund policy at hifinage

3. Refund is possible via store credit only if the received product is in unopened condition and its original packaging is intact. A customer will need to ship it back to us or we also can arrange the reverse pick-up for which we will charge the shipping charges. Refund of product price along with GST will be refunded via store credit only. In case if customer opened the product and disliked it after listening to it so to accept the return of this product, there will be restocking fee of 25% for the product price along with shipping charges and the remaining amount will be credit via store credit only. For eg.,


Product price: INR100

Reverse Shipping Charges: INR150 

Total: INR250 

The restocking fee of this order would be 25% of product price i.e., INR25(restocking fee of product price) + INR150(Reverse Shipping Charges) = INR25+ INR150 = INR175.

Return

Return Policy at HiFiNage

 

4. Return of the product will be accepted only if the parcel (in which the product is packed) is in unopened condition, for this, customer needs to create an RMA and we will get back to the RMA with a proper resolution. Remember, shipping charges (to and fro) will not be refunded in this case, only the product price will be refunded.

The product can be returned only when: 

(a). The product is under manufacturer warranty period.

(b). The product has manufacturing defects.

(c) The defects and issues are not caused by the user knowingly or accidentally or any natural calamity.

Raise the RMA Request

For Earphones, a customer is advised to send the product with the ear tips you felt the product is not working anymore. We do not need the accessories so kindly do not send it along with the defective earphone. 

For Speakers, kindly send everything in its original packaging. Make sure the packaging is extremely good to avoid any damage in transit.

(d). If the received product is DOA (Dead on Arrival) or defective, so you are eligible for product exchange only after we arranged the reverse pick-up of such product and after we received it.

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