Cancellation

A customer is advised to notify the seller to cancel the order before it is processed for shipping. A customer must tell the reason for the cancellation of the order, a reason should be valid and genuine. If the order is shipped, the cancellation request will not be entertained.
While refunding a payment against an order, 2.5% will be deducted from the order total straight away as these charges do not get refunded to us by the payment gateways either.
 
The policies below do not apply to the products which were purchased without warranty support, and to the product pages where we are asking the customers to pay additionally for warranty periods like No Warranty, 3 Months, 6 Months, 9 Months and 1 Year.
So if the product is purchased with the “No Warranty” option, then the below policies are not applied.

Exchange

Of course, you can exchange the product if you have changed your mind, but the product should be unopened and its original packaging should be intact. If you have opened our packaging excluding the product’s original packing, the exchange can be done for a full refund excluding the shipping charges (to and fro) and payment gateway charges. In case the product you want to exchange it with is a low-priced product, we will refund you the difference in the amount via store credit and in the same way, we will charge you the difference in the amount if the product is high-priced. You will need to pay the shipping charges again.

Refund

Refund is possible via store credit only if the received product is in unopened condition and its original packaging is intact. A customer will need to ship it back to us, or we can also arrange the reverse pickup, for which we will charge the shipping charges. Refund of product price along with GST will be refunded via store credit only. In case a customer opens the product and dislikes it after listening to it, to accept the return of this product, there will be a restocking fee of 25% for the product price, along with shipping charges, and the remaining amount will be credited via store credit only. E.g.,

Product price: INR100
Reverse Shipping Charges: INR200 
Total: INR300 
The restocking fee of this order would be 25% of the product price, i.e., INR25 (restocking fee of product price) + INR200 (Reverse Shipping Charges) = INR25+ INR200 = INR225.

Return

Return of the product will be accepted only if the parcel (in which the product is packed) is in unopened condition, for this, the customer needs to create an RMA and we will get back to the RMA with a proper resolution. Remember, shipping charges (to and fro) will not be refunded in this case, only the product price will be refunded.
The product can be returned only when: 
(a). The product is under a manufacturer warranty period.

(b). The product has manufacturing defects.

(c) The defects and issues are not caused by the user knowingly or accidentally or by any natural calamity.

For Earphones, a customer is advised to send the product with the ear tips, if they feel the product is not working anymore. We do not need the accessories, so kindly do not send them along with the defective earphone. 

For Speakers, kindly send everything in its original packaging. Make sure the packaging is extremely good to avoid any damage in transit.
(d). If the received product is DOA (Dead on Arrival) or defective, you are eligible for product exchange only after we arrange the reverse pickup of such product and after we receive it.