Follow the complete RMA journey from request creation to inspection, approval, replacement, and final shipment.
Customer creates RMA
The customer will fill an exchange and replacement form by visiting this link:
Exchange & Replacement Form
RMA approval
Our team reviews the submitted details and approves the RMA request if the product is eligible for warranty processing.
Reverse pickup arranged
After approval, we arrange reverse pickup of the product from the customer’s provided location.
Quality inspection started
Once the product reaches us, our team checks whether the defect is a manufacturing issue or damage caused accidentally by the user.
Quality inspection failed
If the defect is found to be caused accidentally by the user, the inspection fails and the RMA is rejected.
Quality inspection passed
If the defect is confirmed as a manufacturing defect, the product passes quality inspection and moves forward.
RMA accepted
After the quality inspection is passed, the RMA is accepted for replacement processing.
Replacement prepared
The received product is replaced with a working product of a similar model. The replacement unit may be open box, used, or new depending on availability.
Shipping charges and dispatch
We ask the customer to pay the shipping charges. Once the charges are paid, the replacement product is shipped and the RMA process is completed.
