1. We need a customer to create an RMA on our website after reading and following all the terms & conditions given in the RMA form. We are writing the terms and conditions below as well:
   Return of the product will be accepted only if the parcel (in which the product is packed) is in unopened condition, for this, the customer needs to create an RMA and we will get back to the RMA with a proper resolution. Remember, shipping charges (back and forth) will not be refunded in this case, only the product price will be refunded.
   The product can be returned only when:
   (a). The product is under a manufacturer warranty period.
   (b). The product has manufacturing defects.
   (c) The defects and issues are not caused by the user knowingly or accidentally or by any natural calamity.
   For Earphones, a customer is advised to send the product with the ear tips, if you feel the product is not working anymore. We do not need the accessories, so kindly do not send them along with the defective earphone. Make sure the packaging is extremely good to avoid any damage in transit. If the packaging from your side is not done properly, and we end up getting the broken product, you will be liable for the damage that occurred to the product during the transit.
   For Speakers, kindly send everything in its original packaging. Make sure the packaging is extremely good to avoid any damage in transit. If the packaging from your side is not done properly and we end up getting the broken product, you will be liable for the damage that occurred to the product during the transit.
   (d). If the received product is DOA (Dead on Arrival) or defective, you are eligible for product exchange only after we arrange the reverse pick-up of such product and after we receive it.
2. We will approve the RMA once the customer creates it.
3. We will arrange the reverse pickup in which one of the pickup boys from a reputed courier partner will come to the address that the customer has given at the time of RMA creation for the pickup, and the customer will hand over the parcel to the pickup boy. A customer is required to pack the product carefully to avoid damage in transit. If the product is damaged in transit because of bad packaging from the customer’s side, we will reject the RMA and you will be liable for this damage.

4,7. We will accept the RMA for the received product if found to be a manufacturing defect and passed our inspection.

5,6. If we find the received product with defects caused by the end-user, (6). So we will reject the RMA.

8. After receiving the product for RMA, we will repair it.
9. Once the product is repaired, we need a customer to pay the shipping charges (back and forth) and the product will be shipped back to the customer after receiving the shipping charges.

9,10,11. In case the product is non-reparable, so we will replace it with either a brand new one or the one with a demo piece/opened box piece, and the product will be shipped back to the customer after receiving the shipping charges (back and forth).

This completes the RMA process.