Buy xDuoo X20 Digital Audio Player at HiFiNage in India with warranty.

xDuoo X20

₹ 25,999.00

CERR Policy

Cancellation

Cancellation Policy

You must notify before processing. We will not be able to cancel your after after it is shipped.

Please notify us to cancel your order before it is processed for shipping. Cancellation requests for already-shipped orders cannot be accepted.

Payment Gateway Fee: A 2.5% deduction applies to all cancelled orders to cover non-refundable transaction processing fees.

Note: Policies below do not apply to products sold without warranty or marked specifically with “No Warranty” / short-term warranty options.

 

Exchange

Exchange policy at hifinage

Unopened items accepted; opened items may incur charges.

Changed your mind? We accept exchanges if the product is unopened and in original packaging. If the item is opened, it may be eligible for exchange minus shipping costs (to and fro) and gateway fees.

Pricing Difference: If you exchange for a lower-priced product, we will provide the difference as store credit. For higher-priced items, you will be billed the difference.

 

Refunds & Restocking

Refunds and Restocking Fee

Refunds for unopened products are issued via store credit. If you open a product and decide to return it, a 50% restocking fee applies.

Calculation Component Amount (INR)

Product PriceRs. 100
Reverse Shipping ChargesRs. 200
Restocking FeeRs. 50 (50% of the product price)
Total DeductionsRs. 250
Final Refund (Store Credit)Rs. 50

 

Returns

Return Policy at HiFiNage

Returns are accepted for unopened parcels. For defective units, returns are accepted under the following conditions:

  • Warranty: Product must be within its manufacturer warranty period.
  • Defects: Must be a manufacturing defect (not caused by user, accident, or natural calamity).
  • DOA (Dead on Arrival): Eligible for exchange after we receive and inspect the product.

Instructions

  • Earphones: Please send only the earphones (do not include accessories) unless otherwise requested.
  • Speakers: Please use original packaging and ensure secure transit.

Note: Please use this link to create an exchange and replacement request.

Any Pre-Sale Questions?

    Ships in 24 Working Hours All orders we receive will be shipped within 24 working hours, except on Sundays or public holidays.

    Easy Returns and Exchanges A customer who receives a faulty product out of the box will have it replaced easily upon notifying us. All it takes is a simple effort to submit an exchange and replacement form.

    Partial Cash On Delivery To ensure genuine orders and avoid delivery cancellations, we collect a small upfront amount for COD. The remaining balance is easily payable upon delivery.

    Description

    X20 portable lossless music player is the new dimension of music player with balanced output and wireless controls which supports USB DAC, Bi-directional Bluetooth, Native DSD, 3.5mm single ended, 2.5 balanced output, 9018K2M DAC chip from ESS, full balanced circuit design, dual oscillator, 10 sections of custom EQ adjustment, car play mode and HiByLink. xDuoo manages to reduce the noise levels and provide high-resolution sound with the use of ESS9018 K2M DAC chip, due to which the soundstage is wider with balanced and neutral tuning without altering the tuning of the song as it was intending to sound.

    xDuoo manages to provide the accurate signal transmission and delicate tone with the help of dual oscillator. X20 provides the full support of the mainstream music formats like APE, FLAC, WAV, AIFF, ALAC, AAC, MP3, OGG, WMA.

    The analogue circuit has been designed with the use of a benchmark level of electronic components. It also supports the full balanced output which is powerful enough to drive even the most demanding headphones out there.

    The amplifier chip used OPA1612 is widely praised for super low distortion, ultra-noise for the outstanding performance regardless of the price.

    xDuoo X20 also supports the bi-directional Bluetooth transmission which supports Apt-X Bluetooth protocol.

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