Tenhz P4 Pro

 11,499.00

CERR Policy

Cancellation

Cancellation Policy

You must notify before processing. We will not be able to cancel your after after it is shipped.

Please notify us to cancel your order before it is processed for shipping. Cancellation requests for already-shipped orders cannot be accepted.

Payment Gateway Fee: A 2.5% deduction applies to all cancelled orders to cover non-refundable transaction processing fees.

Note: Policies below do not apply to products sold without warranty or marked specifically with “No Warranty” / short-term warranty options.

 

Exchange

Exchange policy at hifinage

Unopened items accepted; opened items may incur charges.

Changed your mind? We accept exchanges if the product is unopened and in original packaging. If the item is opened, it may be eligible for exchange minus shipping costs (to and fro) and gateway fees.

Pricing Difference: If you exchange for a lower-priced product, we will provide the difference as store credit. For higher-priced items, you will be billed the difference.

 

Refunds & Restocking

Refunds and Restocking Fee

Refunds for unopened products are issued via store credit. If you open a product and decide to return it, a 50% restocking fee applies.

Calculation Component Amount (INR)

Product PriceRs. 100
Reverse Shipping ChargesRs. 200
Restocking FeeRs. 50 (50% of the product price)
Total DeductionsRs. 250
Final Refund (Store Credit)Rs. 50

 

Returns

Return Policy at HiFiNage

Returns are accepted for unopened parcels. For defective units, returns are accepted under the following conditions:

  • Warranty: Product must be within its manufacturer warranty period.
  • Defects: Must be a manufacturing defect (not caused by user, accident, or natural calamity).
  • DOA (Dead on Arrival): Eligible for exchange after we receive and inspect the product.

Instructions

  • Earphones: Please send only the earphones (do not include accessories) unless otherwise requested.
  • Speakers: Please use original packaging and ensure secure transit.

Note: Please use this link to create an exchange and replacement request.

Any Pre-Sale Questions?

    Ships in 24 Working Hours All orders we receive will be shipped within 24 working hours, except on Sundays or public holidays.

    Easy Returns and Exchanges A customer who receives a faulty product out of the box will have it replaced easily upon notifying us. All it takes is a simple effort to submit an exchange and replacement form.

    Partial Cash On Delivery To ensure genuine orders and avoid delivery cancellations, we collect a small upfront amount for COD. The remaining balance is easily payable upon delivery.

    Description

    P4 Pro from the Tenhz Audio is the most balanced sounding IEM consist of 4 Balanced Armature drivers each side from which there are 2 Knowles BA driver 22955 for ultra-low frequencies and 2 custom developed BA drivers for the mids and the highs. It comes with the MMCX detachable cable. Its housings are made up by using 3D printed resin tech and is the most comfortable IEM to wear for longer listening sessions.

    Specifications
    Driver Type2 x Knowles BA + 2 Custom Developed BA
    Frequency Response10Hz - 40kHz
    Impedance26Ω ±10%
    Sensitivity110dB/mW ±1dB
    Maximum Input Power10mW
    Distortion≤2%
    L&R Channel Balance Sensitivity≤1dB
    Cable1.2m Silver Plated
    Cable InterfaceMMCX
    Plug MaterialGold-plated
    Accessories
    • 1 x High Quality Leather Carry Case
    • 1 Pair x Single Flange Silicone Ear Tips (S/M/L)
    • 1 Pair x Memory Foam Tips (S/M/L)
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