xDuoo X-C12

Cancellation

You must notify before processing. We will not be able to cancel your after after it is shipped.

Please notify us to cancel your order before it is processed for shipping. Cancellation requests for already-shipped orders cannot be accepted.

Payment Gateway Fee: A 2.5% deduction applies to all cancelled orders to cover non-refundable transaction processing fees.

Note: Policies below do not apply to products sold without warranty or marked specifically with “No Warranty” / short-term warranty options.

Exchange

Unopened items accepted; opened items may incur charges.

Changed your mind? We accept exchanges if the product is unopened and in original packaging. If the item is opened, it may be eligible for exchange minus shipping costs (to and fro) and gateway fees.

Pricing Difference: If you exchange for a lower-priced product, we will provide the difference as store credit. For higher-priced items, you will be billed the difference.

Refunds & Restocking

Refunds for unopened products are issued via store credit. If you open a product and decide to return it, a 50% restocking fee applies.

Calculation Component Amount (INR)

Returns

Returns are accepted for unopened parcels. For defective units, returns are accepted under the following conditions:

• Warranty: Product must be within its manufacturer warranty period.
• Defects: Must be a manufacturing defect (not caused by user, accident, or natural calamity).
• DOA (Dead on Arrival): Eligible for exchange after we receive and inspect the product.

Instructions

• Earphones: Please send only the earphones (do not include accessories) unless otherwise requested.
• Speakers: Please use original packaging and ensure secure transit.

Note: Please use this link to create an exchange and replacement request.