All the products we sell at HiFiNage comes with only and only manufacturer warranty as we procure the products directly from the manufacturer so there is no intercessor between HiFiNage and manufacturer. Different manufacturer may offer warranty of different period and have their own set of rules which we are bound to follow. We cannot surpass the rules set by manufacturer.
| Manufacturer | Warranty Period | What's Eligible? | What's Not Eligible? |
How to claim warranty? |
| BGVP |
Earphones/USB DAC-AMP: 1 Year Cable: 3 Months |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| Varies or what you choose. |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. | |
| BQEYZ |
Earphones: 1 Year Cable: 3 Months |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| FIDUE |
Earphones: 1 Year Cable: 3 Months |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| HIFIMAN Earphones |
Earphones: 1 Year Cable: 3 Months |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| HIFIMAN Headphones |
Headphones: 1 Year Cable: 3 Months |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| HIFIMAN Accessories | 1 Month/1 Year |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear Tear. 2. 1 Year warranty if purchased together with HE400S, else only 1 month. |
Follow this link: Claim the Warranty. |
| JOYROOM |
Earphones: 1 Year Cable: 3 Months |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| Knowledge Zenith |
Earphones: 1 Year or Varies as per the given options on product pages. Cable: 3 Months |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| Knowledge Zenith Accessories | NA | NA | NA | NA |
| OSTRY |
Earphones: 1 Year Cable: 3 Months |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| OSTRY Accessories | NA | NA | NA | |
| SOUNDSLY |
Earphones: 1 Year Cable: 3 Months |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| Swans (HiVi) | 1 Year |
1. No Sound Output. 2. Either Channel is not working. 3. Doesn't Switch On. |
1. Defect caused by Electricity Fluctuation. 2. Physical Damage. 3. Cosmetic Flaws. |
Follow this link: Claim the Warranty. |
| NA | NA | NA | ||
| T-Peos |
Earphones: 1 Year Cable: 3 Months |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| TIN HIFI |
Earphones: Varies or what you choose. Cable: 3 Months |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
|
Earphones: 1 Year Cable: 3 Months |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. | |
| Tennmak |
Earphones: 1 Year Cable: 3 Months |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| TOPPING | 1 Year |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| USAMS |
1 Week |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| VSONIC |
Earphones: 1 Year Cable: 3 Months |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| Venture Electronics |
1 Week |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Breakage of Wire 4. Accumulation of Earwax on Earphone's Nozzles Filter. 5. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| xDuoo DAPs |
1 Year |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| xDuoo Desktop AMPs |
1 Year |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
| xDuoo Portable AMPs/DACs |
1 Year |
1. No Sound Output 2. Buttons Not Working 3. Not Charging 4. Doesn't Switch On |
1. Wear and Tear 2. Cosmetic Flaws 3. Damage due to Natural Catastrophe. |
Follow this link: Claim the Warranty. |
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Cancellation
1. A customer is advised to notify the seller for cancelling the order before it is processed for the shipping. A customer must tell the reason for the cancellation of order, a reason should be valid and genuine. If the order is shipped, so the request for cancellation will not be entertained.
If the payment is made via CCAvenue payment gateway so the cancellation request should be made on the same day of the order date, failure to do so will result in the deduction of CCAvenue payment gateway charges as per the CCAvenue refund policy. Whereas, PayU/PayUMoney and Razorpay do not refund the TDR no matter whether you request for the cancellation after the successful payment or on the same day/next day. So there will not be the full refund if the order is placed using PayU/PayUMoney and Razorpay payment gateway.
Exchange
Refund
3. Refund is possible via store credit only if the received product is in unopened condition and its original packaging is intact. A customer will need to ship it back to us or we also can arrange the reverse pick-up for which we will charge the shipping charges. Refund of product price along with GST will be refunded via store credit only. In case if customer opened the product and disliked it after listening to it so to accept the return of this product, there will be restocking fee of 25% for the product price along with shipping charges and the remaining amount will be credit via store credit only. For eg.,
Product price: INR100
Reverse Shipping Charges: INR150
Total: INR250
The restocking fee of this order would be 25% of product price i.e., INR25(restocking fee of product price) + INR150(Reverse Shipping Charges) = INR25+ INR150 = INR175.
Return
4. Return of the product will be accepted only if the parcel (in which the product is packed) is in unopened condition, for this, customer needs to create an RMA and we will get back to the RMA with a proper resolution. Remember, shipping charges (to and fro) will not be refunded in this case, only the product price will be refunded.
The product can be returned only when:
(a). The product is under manufacturer warranty period.
(b). The product has manufacturing defects.
(c) The defects and issues are not caused by the user knowingly or accidentally or any natural calamity.
For Earphones, a customer is advised to send the product with the ear tips you felt the product is not working anymore. We do not need the accessories so kindly do not send it along with the defective earphone.
For Speakers, kindly send everything in its original packaging. Make sure the packaging is extremely good to avoid any damage in transit.
(d). If the received product is DOA (Dead on Arrival) or defective, so you are eligible for product exchange only after we arranged the reverse pick-up of such product and after we received it.