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Cancellation, Exchange, Refund & Return

Cancellation

1. A customer is advised to notify the seller for cancelling the order before it is processed for the shipping. A customer must tell the reason for the cancellation of order, a reason should be valid and genuine. If the order is shipped, so the request for cancellation will not be entertained.

 

Exchange

2. Of course, you can exchange the product if you have changed your mind but the product should be unopened and its original packaging should be intact. If you have opened our packaging excluding the product's original packing so the exchange can be done for the full refund excluding the shipping charges (to and fro) and payment gateway charges. In case if the product you want to exchange it with is a low-priced product so we will refund you the difference in the amount and in the same way, we will charge you the difference in amount if the product is a high-priced product. You will need to pay the shipping charges again.

 

Refund

3. Refund is possible only if the received product is in unopened condition and its original packaging is intact. A customer will need to ship it back to us or we also can arrange the reverse pick-up for which we will charge the shipping (to and fro). Refund of product price along with GST will be refunded. In case if customer opened the product and disliked it after listening to it so to accept the return of this product, there will be restocking fee of 25% for the product price along with shipping charges. For eg.,


Product price: INR100

Shipping Charges: INR78 

Total: INR178 

The restocking fee of this order would be 25% of product price i.e., INR100(product price) + INR78(Shipping Charges) = INR25+ INR78 = INR103.

 

Return

4. Return of the product will be accepted only if the parcel (in which the product is packed) is in unopened condition, for this, customer needs to create an RMA and we will get back to the RMA with a proper resolution. Remember, shipping charges (to and fro) will not be refunded in this case, only the product price will be refunded.

The product can be returned only when: 

(a). The product is under manufacturer warranty period.

(b). The product has manufacturing defects.

(c) The defects and issues are not caused by the user knowingly or accidentally or any natural calamity.

If all the above conditions are met then you can raise a return or RMA request by following the link below: 

Raise an RMA request.

For Earphones, a customer is advised to send the product with the ear tips you felt the product is not working anymore. We do not need the accessories so kindly do not send it along with the defective earphone. 

For Speakers, kindly send everything in its original packaging. Make sure the packaging is extremely good to avoid any damage in transit.

(d). If the received product is DOA (Dead on Arrival) or defective, so you are eligible for product exchange only after we arranged the reverse pick-up of such product and after we received it.

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