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Cancellation, Exchange, Refund & Return

1. A customer is advised to notify the seller for canceling the order before it is processed for the shipping. A customer must tell the reason for the cancellation of order, a reason should be valid and genuine. If the order is shipped, so the request for cancellation will not be entertained.

2. HiFiNage offers return policy only if there is a manufacturing defect(s) in the product(s).

3. A customer is advised to notify the seller i.e., HiFiNage before returning the defective product(s) to the seller i.e., HiFiNage. Customer must raise an RMA on our website www.hifinage.com. HiFiNage will arrange the pick-up of the product(s) from the customer premises. A customer is responsible for the shipping cost for returning the defective product(s) to the seller i.e., HiFiNage. A customer must follow all the conditions which will be given to the customer in RMA. HiFiNage will check the condition of the product(s) for the arrival of the repair/replacement and the product(s) will be checked for the cause of failure and will notify the customer regarding the same. HiFiNage will not pay for the returns shipping for the defective product(s) which comes for the repair/replacement. A customer will be asked to pay the shipping charges to and fro to ship the RMA product(s) to the customer within 7 days. If the replacement is not in stock so we strive to get the replacement as soon as possible and it may take up to a month at max.

4. Returns of the product will be accepted only if the parcel (in which the product is packed) is in unopened condition, for this, customer needs to create an RMA and we will get back to the RMA with a proper resolution. Remember, shipping charges (to and fro) will not be refunded in this case, only the product price will be refunded.

5. In case if customer opened the product and disliked it after listening to it so to accept the return of this product, there will be restocking fee of 25% for the product price along with shipping charges. For eg.,

Product price: INR100

Shipping Charges: INR78

Total: INR178

The restocking fee of this order would be 25% of product price i.e., INR100(product price) + INR78(Shipping Charges) = INR25+ INR78 = INR103.

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