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Process Flow to Buy Product (End to End)

We choose to eliminate middlemen and so many processes in the purchase process. This enables us to serve our customers better and more efficiently. Our prices are better than most of the stores in the market. As our process is very well organized. We always believe in giving best quality at the least possible prices.

Our purchase process starts by a customer identifying the range of products from the wide list of items available on the website. After identification of the products, a customer selects the item they would wish to purchase. This is routine procedure followed by most.

In the event that the selected product is not available, the system automatically notifies the customer. If there is a similar product to the one out of stock available, the customer is also notified.  But we strive our best to get the product quick in stock and make it available to the customer. Also, make them aware of the same.

Should the customer not be interested in the suggested option, the system has the option of placing an order and notifying the customer of the waiting time. If a customer is comfortable with the waiting time, they can place an order awaiting delivery. Otherwise, the whole process can be canceled. This is the best part about it. It is completely automated to make things simple.

The system gives the customer all the payment options available, and after adding all required items to the cart, the system automatically captures the details and generates the sales invoice.

There is a list to show the payment options that are available to a customer which may include but not limited to the following:

  • Credit Cards
  • Debit Cards
  • National Electronic Funds Transfer (NEFT)
  • Real Time Gross Settlement (RTGS)
  • Payment Wallets

Credit cards and debit cards are fast and efficient since the customer just keys in the card number and the system will automatically process the payment.

When using National Electronic Funds Transfer (NEFT) and Real Time Gross Settlement (RTGS) which are ideal for payments in relation to large amounts, the process may be a bit slow since the payments have to be physically confirmed from the bank and thereafter approved in the system for the transaction to continue. This may take more than one day for the bank confirmation to be made.

After making the payment, the system automatically generates an online receipt which has a unique identification code for the sale which should be produced during delivery. This code is emailed to the customer.

The above customer`s order and payment upon finalization by a customer automatically prompt the warehouse team to retrieve and package the goods and they are ready for dispatch.

Using the client`s details previously provided under account creation, the delivery team will be in a position to efficiently dispatch the order to the selected courier service provider for delivery to customer`s billing address.

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