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FAQ
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Most FAQs
How to register on your website?
Kindly click on Log In link which you can find at upper right side aka header of our website, a pop-up window will appear then you need to click on "or registration" where you need to fill all the relevant information and click on register.
What if I forget my password?
Kindly click Forgot Your Password? and enter your registered email id and click on submit. You will shortly receive an email in your registered or entered email id with a link to set a new password again.
How to buy?
A customer will choose the product(s) from the wide range of products available at hifinage. After identification of the products, a customer selects the item they would wish to purchase, then he will click on add to cart button and proceed to the checkout page where he will enter all the relevant information in the given fields and complete the checkout process.
What if I want to cancel the order?
A customer is advised to notify the seller for cancelling the order before it is processed for the shipping. A customer must tell the reason for the cancellation of the order, a reason should be valid and genuine. If the order is shipped, so the request for cancellation will not be entertained. For more info. visit Cancellation, Exchange, Refund and Return.
What if I want to exchange the product with another product?
Of course, you can exchange the product if you have changed your mind but the product should be unopened and its original packaging should be intact. If you have opened our packaging excluding the product's original packing so the exchange can be done for the full refund excluding the shipping charges (to and fro) and payment gateway charges. In case if the product you want to exchange it with is a low-priced product so we will refund you the difference in the amount and in the same way, we will charge you the difference in amount if the product is a high-priced product. You will need to pay the shipping charges again. For more information, visit, Cancellation, Exchange, Refund and Return.
What if I want the refund for the order I have already received?

Well, in this case, refund is possible only if the received product is in unopened condition and its original packaging is intact. A customer will need to ship it back to us or we also can arrange the reverse pick-up for which we will charge the shipping (to and fro). Refund of product price along with VAT will be refunded. In case if customer opened the product and disliked it after listening to it so to accept the return of this product, there will be restocking fee of 25% for the product price along with shipping charges. For eg.,


Product price: INR100
Shipping Charges: INR78
Total: INR178
The restocking fee of this order would be 25% of product price i.e., INR100(product price) + INR78(Shipping Charges) = INR25+ INR78 = INR103.

For more information, visit, Cancellation, Exchange, Refund and Return.
What if I want to return the product because of defect(s)?
The product can be returned only when:
1. The product is under manufacturer warranty period.

2. The product has manufacturing defects.

3. The defects and issues are not caused by the user knowingly or accidentally or any natural calamity.
If all the above conditions are met then you can raise a return or RMA request by following the link below:
Raise an RMA request.
For Earphones, a customer is advised to send the product with the ear tips you felt the product is not working anymore. We do not need the accessories so kindly do not send it along with the defective earphone.
For Speakers, kindly send everything in its original packaging. Make sure the packaging is extremely good to avoid any damage in transit.
4. If the received product is DOA (Dead on Arrival) or defective, so you are eligible for product exchange only after we arranged the reverse pick-up of such product and after we received it.
For more information, visit, Cancellation, Exchange, Refund and Return and Process Flow To Claim Warranty
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