To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
1. Enter your order number and email address in the fields above and click Start
2. Follow the instructions and select the items you want to return
3. You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items if it is Dead On Arrival or faulty.
1. They must be in original condition
2. In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
1. There are no charges for return
2. You are responsible for the charges of the forward and the return shipping.
How soon will I get my refund?
1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned product.
2. If you have opened the original packaging of a product then there will be 25% reduction in the refund amount, and the amount will be refunded via store credit only.